FAQ

ORDERS & PAYMENTS

DO YOU ACCEPT CREDIT CARDS?

Yes. We currently accept Visa, Mastercard, American Express, and PayPal.

HOW DO I CANCEL OR EDIT AN ORDER?

Once an order is placed, we do our best to fulfill and ship as soon as possible. Our shipping department processes orders on Monday and Thursday of each week. If your order was placed overnight or within the past 24 hours, there is a chance it can still be altered. Please email support@pfeld.com immediately with any questions or concerns.

WILL I BE CHARGED TAX ON MY ORDER?

Yes, Taxes are charged on your purchases.

DO YOU HAVE SALES?

Our products are hand-made and produced in very limited quantities, therefore, sales are not too common. Please sign up for our newsletter at the bottom of our homepage to be notified of any promotions we may have. All discounted items are final sale.

WARRANTY & REPAIRS

DO YOUR PRODUCTS COME WITH A WARRANTY?

We are very proud of our design, production, and products as a whole. We stand behind everything we make and guarantee our products will perform as intended.

Each item is handmade by a master craftsman. There are times an item may need to be repaired due to our error or a products failure. Each piece of clothing will wear differently from person to person, from lifestyle to lifestyle, and vary from style to style. Factors such as daily lifestyle, care, and intended use will have an effect on how quickly the product wears. Tearing, fading, scratches, scuffs, detergent damage, fabric shrinkage, and blowouts are considered normal wear and tear and are not considered defective.

PFELD guarantees our construction and materials. If a defect occurs as a result of normal use, PFELD will repair the issue free of charge.

PFELD guarantees all products against any manufacturer defects for one year from the purchase date. This includes ripped stitching and hardware failure. PFELD reserves the right to determine if the damage is due to construction or normal wear. If a defect occurs as a result of normal use within one calendar year from the purchase date, PFELD will repair the issue free of charge.

If you have any repair issues that are not covered under warranty, or would like to know if your repair is covered, please contact us directly at support@pfeld.com or visit one of our retail locations / partners for more information.

WHERE OUR PRODUCTS ARE MADE

WHERE ARE YOUR PRODUCTS MADE?

PFELD products are designed in Ohio and made in America. Always. We source the best textiles, materials and hardware from over the world—primarily in the United States, Italy, Switzerland and Japan.

PFELD founder Jeramie Selders has been a designer for nearly 15 years and an active cyclist for almost all of his life. His understanding of the design process and ability the to merge form and function is unparalleled. And his knowledge of both the fashion and the cycling industries is truly unique. He and his Team are constantly searching for better materials to help make better products.

Denim:

At the heart of PFELD Denim is an original set of patterns developed by Italian master pattern makers. We worked closely with our Team to bring a truly unique product to market that simply doesn't exist. One that fits an active lifestyle in form and function. A product that transitions effortlessly between working, playing, creating, and living. Our small but talented Vendor Partners are known for their fabrication expertise in the declining art of handmade denim jeans.

Clothing:

Handmade in America utilizing the best textiles and materials possible. Currently in development.

SIZING

WHAT SIZE SHOULD I WEAR? SHOULD I SIZE UP OR DOWN?

PFELD clothing generally fits true to size. Please check all detailed measurements of each product. Size specifications are located on each product page under the size tab. If you are in between sizes we suggest sizing up. Due to the natural shrinkage qualities of our raw performance denim, we recommend sizing up for both men and women. Please note our denim textiles will soften and develop character with wear.

Do you offer plus sizing? Do you offer custom products?

Not currently. If you are interested in custom denim or garments please reach out us via email at info@pfeld.com.